Change and cancellation conditions

Changes and cancellations may be made depending on the specific conditions of each ticket/rate. Rate conditions

Date changes

Changes may be made up to 2 hours before departure for tickets which admit changes.
On national routes, the cost of making the change will depend on how far in advance it is made; the first change is free of charge if made at least 48 hours in advance:

Before 01/04/2025:

	With 8 days' notice	Between 7 days and 48h' notice	From 48 to 24h' notice	Less than 24h' notice
Non-Alsa Plus customers	free	5%	10%	20%

From 01/04/2025 onwards:

	With 8 days' notice	Between 7 days and 48h' notice	From 48 to 24h' notice	Less than 24h' notice
Non-Alsa Plus customers	free	10%	20%	30%
Alsa Plus customers	free	free	10%	20%

The change surcharge varies depending on the baseline rate, i.e. taking no promotions or discounts into account.
Alsa Plus customers may make changes free of charge up to 2 hours before their scheduled departure time, for tickets which admit changes.
From 7th May 2025, for Alsa Plus customers, changes will be free up to 48 hours before the bus departure.
No changes may be made to regional tickets for routes in Asturias and Cantabria.
On international routes, the cost of making the change will depend on how far in advance it is made:

Over 30 days in advance	From 7 to 29 days in advance	From 1 to 6 days in advance	Less than 1 day and up to 2 hours in advance
Free of charge	25%	50%	50%

Name changes

On national routes, the name and ID details of the ticket holder may be changed up to 2 hours before the scheduled departure time.
The name of the ticket holder may not be changed on international routes. To change any detail, holders are required to cancel their ticket and acquire a new one.
The name of the ticket holder may not be changed on tickets with promotions or special rates associated with a specific passenger (Large Family, Disability, Alsa Plus, Birthday, Defence Forces).

Cancellation

Cancellations may be made up to 2 hours before departure for tickets which admit them.

Package tours: cancellation of package tours is only possible if requested at least 24 hours before the start of the service.

On national routes, the cost of cancellation will depend on how far in advance it is made; cancellation is free of charge if no changes have been made beforehand and if cancelled at least 48 hours in advance:

Before 01/04/2025:

	With 8 days' notice	Between 7 days and 48h' notice	From 48 to 24h' notice	Less than 24h' notice
Non-Alsa Plus customers	free	20%	30%	40%

From 01/04/2025 onwards:

	With 8 days' notice	Between 7 days and 48h' notice	From 48 to 24h' notice	Less than 24h' notice
Non-Alsa Plus customers	free	20%	30%	50%
Alsa Plus customers	free	10%	15%	30%

The cancellation surcharge varies depending on the baseline rate, i.e. taking no promotions or discounts into account.
Alsa Plus customers may cancel their tickets free of charge up to 2 hours before their scheduled departure time, for tickets which admit cancellation.
For Alsa Plus customers, from 7th May 2025, cancellations will be free if requested with 48 hours' notice.
Tickets purchased via www.alsa.com/en, the App or 902 42 22 42 may be cancelled via the same sales channel or at any Alsa point of sale. Tickets purchased or changed at points of sale or self-service machines may only be cancelled at points of sale.
No changes may be made to regional tickets for routes in Asturias and Cantabria.
On international routes, the cost of cancellation will depend on how far in advance it is made:

Over 30 days in advance	From 7 to 29 days in advance	From 1 to 6 days in advance	Less than 1 day and up to 2 hours in advance
Free of charge	25%	50%	75%