Surcharges for changes or cancellation will depend on the specific conditions of each ticket or rate and how far in advance they are made.
General conditions
- When admitted, changes or cancellation may be made up to 2 hours before the scheduled departure time.
- Surcharges for changes or cancellation are applied to the baseline rate, taking no special rates, promotions or discounts into account.
- Tickets may be changed for the first time, or cancelled, free of charge, if done at least 48 hours before the scheduled departure time.
- Alsa Plus customers may change or cancel tickets free of charge up to 2 hours before the scheduled departure time.
- No changes may be made to regional tickets for routes in Asturias and Cantabria.
National tickets:
Changes
With 8 days in advance | Between 7 days and 48 hours in advance | 48-24 hours in advance | Less than 24 hours in advance | |
1st change | Free of charge | 5% | 10% | 20% |
From the second change | 20% | 20% | 20% | 30% |
Cancellation
Cancellation charge | With 8 days in advance | Between 7 days and 48 hours in advance | 48-24 hours in advance | Less tahn 24 hours in advance |
No prior changes | Free of charge | 10% | 20% | 30% |
From the first change (national routes only) | 20% | 20% | 30% | 40% |
International tickets:
Changes
With 30 days' notice | Between 7 and 29 days' notice | From 1 to 6 days' notice | From 2h to 1 day' notice | |
Change fee for international ticket | free | 25% | 50% | 50% |
Cancellation
With 30 days' notice | Between 7 and 29 days' notice | From 1 to 6 days' notice | From 2h to 1 day' notice | |
Cancellation fee for international ticket | free | 25% | 50% | 75% |