Surcharges for changes or cancellation will depend on the specific conditions of each ticket or rate and how far in advance they are made.

General conditions

  • When admitted, changes or cancellation may be made up to 2 hours before the scheduled departure time.
  • Surcharges for changes or cancellation are applied to the baseline rate, taking no special rates, promotions or discounts into account.
  • Tickets may be changed for the first time, or cancelled, free of charge, if done at least 48 hours before the scheduled departure time.
  • Alsa Plus customers may change or cancel tickets free of charge up to 2 hours before the scheduled departure time.
  • No changes may be made to regional tickets for routes in Asturias and Cantabria.

National tickets:

Changes

 With 8 days in advance Between 7 days and 48 hours in advance 48-24 hours in advance Less than 24 hours in advance
1st change Free of charge5%10%20%
From the second change 20%20%20%30%

 

Cancellation

Cancellation charge With 8 days in advance Between 7 days and 48 hours in advance 48-24 hours in advance Less tahn 24 hours in advance
No prior changesFree of charge10%20%30%
From the first change
(national routes only)
20%20%30%40%


International tickets:

Changes

 With 30 days' notice Between 7 and 29 days' notice From 1 to 6 days' notice From 2h to 1 day' notice
Change fee
for international ticket
free25%50%50%

 

Cancellation

 With 30 days' notice Between 7 and 29 days' notice From 1 to 6 days' notice From 2h to 1 day' notice
Cancellation fee
for international ticket
free25%50%75%

If you do not find what you are looking for, contact us (in Spanish)